Customer Experience Strategies That Work
Customer Experience Strategies That Work
Customer Experience is the most valuable strategy available to the CEO in 2017.
Why does the Business leaders find customer experience strategies really a tough strategy to implement? What is going wrong? So what are the key success strategies to make that critical difference, and more importantly, what are the leadership/change management challenges that they will face?
This edition of Business Connections Live Steve Hyland will be talking to Charles Bennett, a specialist in customer experience driven innovation. Charles is a consultant and coach, helps companies to define and implement strategies to solve their more difficult business performance problems. Also joining us on the programme, Gordon Tredgold, a top 100 leadership expert who helps people and multinational companies crystalise success strategies to revolutionise performance.
On this edition of Business Connections Live, Charles and Gordon will explain:
- Why are so many success strategies now failure strategies?
- What is the evidence to show that the customer agenda the most important strategic agenda in the C suite
- Why does C Level not care about the overwhelming evidence? What’s missing?
- Why are we are looking at customer experience the wrong way?
- How to take an Outcome based approach to Customer CX
- Success strategies that change people and organisations
Learn the business fundamentals on how your business can:
- Start to think about Customer CX from an outcome-based perspective that will position them to deliver the benefit of Customer CX.
- Help customers to get the buy-in of the C-Suite into Customer CX
- Create your own success strategies for implementing Customer CX
- Have visibility into the progress of their initiatives which will help them motivate the company and help to build momentum.
For more great information visit our Guests website or follow them on Social Media.
Website: http://gordontredgold.com/
Website: https://www.thenextten.org/
Twitter: @gordontredgold
Twitter: https://twitter.com/TheNextTenYears
LinkedIn: http://www.linkedin.com/in/cnpbennett
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