by BCLbusinessTV Team | Nov 16, 2018 | BCL Watch Again, Communications, Customer Engagement
Understanding the Customer Journey We often hear the mantra, Understanding the Customer Journey – From Sale to Retention. But what does it really mean? Is it just, customer care or is it a set of processes and procedures that can be applied to any business. Matt will...
by BCLbusinessTV Team | Sep 15, 2018 | BCL Watch Again, Customer Engagement, Marketing, Mentoring, Social Media, Training, Website
How do Google AdWords/Ads work? How to advertise on Google a guide for business Should you advertise on Google? Without doubt, Google advertising is a great marketing strategy for business owners of all sizes. You can show an ad for your business to people who are...
by BCLbusinessTV Team | May 18, 2018 | BCL Watch Again, Communications, Customer Engagement, Sales
How To Sell Yourself Without Selling How To Sell Yourself Without Selling. Steve Hyland talks to Dexter Moscow who is an influence and persuasion coach working with major retailers and owner-run businesses, helping them to enhance their business pitching, presentation...
by BCLbusinessTV Team | Mar 23, 2018 | BCL Watch Again, Communications, Customer Engagement
Same Questions Different Answers If you’re in business you will understand that each year brings its own challenges. As your business grows you will find yourself asking the same questions.On this edition of Business Connections Live, Steve Hyland asks Ian...
by BCLbusinessTV Team | Mar 1, 2018 | BCL Watch Again, Communications, Customer Engagement, Marketing
How To Be An Expert In Your Industry On this edition of Business Connections Live Steve Hyland asks Emma Tarring and Anneve Hutchinson How To Be An Expert In Your Industry. You’re great at what you do, but you don’t seem to get the same recognition as some of your...
by BCLbusinessTV Team | Feb 16, 2018 | BCL Watch Again, Communications, Customer Engagement
How to Enhance Customer Experience BCL216 When a Customer Wins, Nobody Loses! When a Customer Wins, Nobody Loses! On this edition of Business Connections Live Steve Hyland asks Gerry Brown aka The Customer Lifeguard about A winning formula for building lasting and...
