Derek Williams engaging with your employees
On this edition of Business Connections Live Steve Hyland asks Derek Williams, leading authority on employee engagement and customer service about Catching People Doing Things Right!
Lack of employee engagement is costing the UK an estimated £340billion every year. That’s roughly £14,000 per working person in sickness, attrition, lost productivity, accidents in the workplace and poor customer service. Many managers try to overcome this situation with financial incentives but completely kill trust and goodwill in the process; we seem to have lost sight of the power of employee recognition. The best way to grow our economy, become a centre of service excellence and improve standards of living is to engage our employees better. and our customers are in a great position to help make that happen.
Derek has won five national awards for customer service in his own business he then founded The WOW! Awards – it’s all about catching people doing things right. He works with organisations around the world helping to create great places to work, great places to be a customer and great results!
Most of what we do is driven more by our fears than by our aspirations.
Myth #2 By managing the detail we will achieve a better outcome.
Sincere recognition is the most powerful driver of employee engagement; it’s also the hardest to do well because it’s not urgent enough.
Learn the business fundamentals on how your business can achieve: